💬 Support

How can we help?

Browse the docs, check the FAQ, or reach out directly. We're a small team — we read every message.

✉️

Email Support

For bugs, questions, account issues, and technical help. Include a diagnostic report when possible.

support@4191.ch →
💡

Feature Requests

Have an idea for NotificationVault? We want to hear it. Describe your use case and what problem it solves.

features@4191.ch →
💳

Billing & Refunds

Subscription questions, refund requests, or invoice issues. Include your Paddle order reference.

billing@4191.ch →
Troubleshooting

🔔 Notifications not being captured

Check permissions

Accessibility is required for real-time capture. Full Disk Access is optional and only improves access to past notifications stored by macOS.

  1. System Settings → Privacy & Security → Accessibility → add NotificationVault (required)
  2. System Settings → Privacy & Security → Full Disk Access → add NotificationVault (optional — enables import of past notifications)

Check diagnostic status

Hold Option (⌥) and click the menu bar icon to open Diagnostics. Check the capture status cards — both should show "Active".

After sleep / wake issues

The app reconnects automatically after your Mac wakes from sleep. If notifications stop arriving after a long sleep, quit and relaunch the app. Any missed notifications will be recovered on restart.

📄 TXT & PDF export

No external software required

TXT, CSV, and PDF export are generated directly by NotificationVault. No external software is required.

If an export fails

Check that you have enough free disk space. Try selecting a different save location. If the issue persists, contact support@4191.ch with a diagnostic report.

All formats work on any Mac

TXT, CSV, and PDF all work out-of-the-box on any macOS 14+ system, with no additional setup or software.

🔑 Pro activation issues

Check your internet connection

Pro activation contacts Paddle's API. Make sure your Mac has an active internet connection and that no firewall or VPN is blocking api.paddle.com.

Check your email

Use the exact email address you used at checkout. Check your spam folder for the Paddle receipt to confirm the address.

Grace period

If verification fails due to a temporary connectivity issue, the app enters a 3-day grace period and continues operating in Pro mode. Verification will retry automatically.

Still not working?

Email billing@4191.ch with your Paddle order reference and the email used at checkout.

🖥 App won't open after install

Gatekeeper prompt

On first launch, macOS may show "cannot be verified". This is expected for notarized apps distributed outside the App Store.

To open: Right-click the app → Open → Open in the dialog. You only need to do this once.

App already running?

NotificationVault runs in the menu bar. If you don't see a window, look for the NotificationVault icon in your menu bar (top-right of screen). Click it to open the main window.

Crash on launch

If the app crashes immediately after launch, try deleting its preferences: open Terminal and run:
defaults delete ch.4191.notificationvault
Then relaunch the app.

Sending a diagnostic report

📋 How to export and send a diagnostic report

A diagnostic report helps us investigate issues quickly. It contains system information and log entries — no notification content is included by default.

STEP 1

Hold Option (⌥) and click the NotificationVault icon in the menu bar to open the Diagnostics window.

STEP 2

In the Database section, click "Export Report…". The toggle below is OFF by default — leave it off unless support asks you to enable it.

STEP 3

Choose a save location and click Export. The file is a plain text file named NotificationVault_Diagnostics_YYYY-MM-DD_HHMM.txt.

STEP 4

Attach the .txt file to your email to support@4191.ch along with a description of the problem.

Frequently asked questions
Is my notification data safe?
All notification data is stored locally on your Mac in a private database, accessible only to you. Notification content is never transmitted to any server. The only outbound requests are version checks to 4191.ch and, for Pro subscribers, subscription verification with Paddle using your email address.
Does the app capture notifications from all apps?
The app captures notifications from any app that uses the standard macOS notification system, which includes virtually all apps. Capture completeness is not guaranteed — it depends on macOS system state, granted permissions, and notification delivery timing. You can exclude specific apps in Preferences → Privacy → Excluded Apps (Pro feature).
Where is my data stored?
All notifications are stored in a local database on your Mac: ~/Library/Application Support/NotificationVault/. You can back it up by copying the folder, or delete it to fully reset the app.
What happens to my data when the Pro trial or subscription ends?
There is a two-launch grace period: the first launch after expiry shows an information banner and preserves all your data. The second launch applies a 5-day retention cut (deleting notifications older than 5 days). This gives you time to export via CSV before data is trimmed. Pinned notifications are included in the retention cut.
Why does the app need Full Disk Access?
Full Disk Access is optional. Without it, NotificationVault still captures all new notifications in real time. Enabling it allows the app to also import past notifications already stored by macOS. The app only reads system data and never modifies it. You can skip this permission during setup and enable it later from the menu bar.
Can I export my notifications? What formats are supported?
Yes. Free users can export as CSV. Pro users can also export as plain-text (TXT) or formatted PDF. All three formats are generated natively — no external software required. All exported files are restricted to your user account. A separate “Export Report” creates a privacy-safe diagnostic TXT for technical support.
How do I request a refund?
Refund requests within 14 days of purchase or renewal can be submitted to Paddle at paddle.com/support or by emailing billing@4191.ch with your Paddle order reference and purchase email. After 14 days, refunds are at our discretion. Nothing in our refund policy limits rights you may have under mandatory consumer protection law.
How do I completely uninstall NotificationVault?
1. Quit the app (menu bar icon → Quit).
2. Delete NotificationVault.app from Applications.
3. Delete the vault: rm ~/Library/Application\ Support/NotificationVault/vault.db
4. Remove preferences: defaults delete ch.4191.notificationvault
5. Remove Keychain items: open Keychain Access → search "notificationvault" → delete all matches.
6. Remove from Accessibility and Full Disk Access in System Settings → Privacy & Security.

We aim to respond to all support requests within 2–3 business days. For faster help, please include your diagnostic report and describe the steps to reproduce the issue.

Giovanni Caroni · 4191.ch · Switzerland · support@4191.ch