EterivoA little help, right where you need it.
Start with Help inside Eterivo: it is available offline in English, Italian, German and French. For a specific problem, contact the developer directly.
Include your device, operating system, app version and steps to reproduce. Do not send passwords, tokens, private playlists or full source addresses. Remove personal information from screenshots and logs.
Where do I get channels or films?
Eterivo does not include or recommend content providers. Import only a source you own or are authorised to use. A subscription to Eterivo is not a television or streaming subscription.
What if playback stalls or fails?
Check your connection and whether your authorised source works with your provider. Eterivo can retry recoverable interruptions, but formats, codecs, server limits and permissions vary. The player can be closed while it is retrying.
Why is a channel missing from the guide?
Add an XMLTV feed and refresh it in Settings. Check its channel coverage, timezone offset and channel association. A playlist alone does not necessarily contain a programme schedule.
Why is Picture in Picture unavailable?
Availability depends on the device, engine and source. The automatic option is in Playback settings on iPhone and iPad. VLC Picture in Picture is not available in the included native Mac engine. On a windowed iPad, immersive playback fills the app window; use system window controls for the entire display.
How do I restore or cancel Premium?
Use Restore Purchases in the app with the Apple Account used for purchase. Manage or cancel renewals in Apple subscription settings. Deleting Eterivo does not cancel a subscription; Apple handles refund requests.
Does my history follow me between devices?
No. Viewing history, resume positions and the Free allowance are local to each device. Eterivo iCloud snapshot publishing and downloading are explicit Premium operations, not continuous mirroring of every change.
Does the adult filter hide everything unsuitable?
No. The filter uses recognised playlist categories, not analysis of the video or audio. Missing or incorrect labels can leave adult content visible. The PIN is not age verification or a guarantee of protection.